FAQ - Frequently Asked Questions About Print

ORDERING

How do I place an order?

Ordering through our website is simple; once you've paid for your order you can upload your artwork directly online.
Just follow the steps below to get started:

Find the item you need from the menu.
Use the drop downs to choose the specifications you would like and click add to basket.
Once you have everything in the basket that you need, click on the basket icon in the top, right corner of the screen.
Confirm delivery details or collection in-store.
Proceed to checkout and choose a delivery address if required.
You're now ready to upload your artwork!

How do I send my artwork?

Once you have paid for your order you will be able to upload your artwork via the wetransfer.com area of the website.

Which methods of payment does folkestoneprinting.com offer?

We accept payment from all major credit and debit cards via our secure payment provider Stripe.

What are the cut off times?

Our cut off time for placing orders is 3pm every working day (Monday to Friday). Orders placed after this time will be processed as quickly as possible but may roll-over to the next working day for processing.

Turnaround Times

Please note that our turnaround times are the time is takes to produce your print in our factory before dispatch for next working day delivery.
EG. An item ordered by a 2-day turnaround, will be dispatched from us on day 2 for delivery or collection on day 3 from us. This is because not all our products are produced on our site here in Folkestone in Kent.

Can I make changes to my order once the artwork has been approved?

Due to the quick turnarounds that we offer, we are unable to make any changes to the artwork, or the order itself, once your artwork has been placed and artwork has been uploaded to us.

DELIVERY

How much is delivery?

Delivery is included in the price shown on most of our smaller printed products on our website.
Because of the bulky / weightiness of our larger display products, there is a small charge for delivery which is added at the checkout.

Can I upgrade my delivery?

Currently we do not offer this service on-line but can be added manually. Contact us for more details on this service.

Can I change the delivery address on my order?

We can change the delivery address on an order right up to the point that a delivery label has been produced. After this point, we can change the delivery address with the courier direct however this can incur a 24-hour delay on the order. You just need to contact us by phone, live chat or email and we can get this sorted for you.

Where is my delivery?

We will email you a tracking number and delivery details once the job is dispatched from our factory.

Can I Send direct to my client?

You can! We offer white label packaging on all orders to ensure things are completely confidential.

How will my order be delivered?

We use DPD to deliver most of our orders. When your order is dispatched, they will send you an email with a tracking code. On the day of delivery, you'll get another email with a 1-hour delivery window so you'll always know when to expect your order. If you order large format printing (banners, signage, etc) with us, these will be sent out via Tuffnells/APC or another courier.

2 Day Deliveries

Please note, we unfortunately don't deliver to Jersey, Guernsey or the Republic of Ireland. Sadly, we don't deliver outside of the UK. If you live within the following areas, delivery may take an additional working day: o BT- NORTHERN IRELAND o IV/KW/HS/PH- INVERNESS o AB- ABERDEEN o IM- ISLE OF MAN o TR- SCILLY ISLES o PH/PA- OBAN

VAT

Generally flyers / leaflets / booklets are zero-rated for VAT and we don't charge VAT by default. However there are certain rules which mean that VAT should be applied to your order and for example may be:

i) If your Flyer / Leaflet / Booklet is used as admission to premises
ii) If it's used to obtain a discount on goods or services
iii) If there is an area designed to be written on.

For full details on VAT, please check HMRC's official guidelines

Please note that your order may be put on hold until the VAT element part of the order is paid.

OUR PRODUCTS

Do your products include design?

Unfortunately, all our prices are based on print-ready artwork being supplied to us. We can however offer a professional design service as an additional cost should you require it. Please contact us for more details on this service.

Do you offer stocks not listed on your website?

We buy all our stocks in bulk to keep our prices as cost effective as possible. Unfortunately, this prevents us from offering other stocks. If there is a stock that you would like to see offered, we are open to suggestions as we can always investigate offering it in the future.

I can't find a price for a product via your website, what can I do?

You are more than welcome to get in touch with us and we will be happy to help point you in the right direction.

Can I order bespoke quantities or sizes?

We want to make ordering with folkestoneprinting.com as quick and simple as possible, so we have the most popular items available. We can't offer any different sizing or quantities listed online for our products which helps us to keep our prices cost-effective.

In some cases we can offer be-spoke products, but is done on a case-by-case

Are your stocks FSC sourced?

All the paper that we use comes from FSC Certified suppliers.

Do your greetings cards come with envelopes?

All our greetings cards, invitations and correspondence cards are supplied with plain white, premium white or red envelopes as standard.

ARTWORK

What file types can I upload?

PDF or JPEG files are preferred but you can also upload TIFF, Illustrator (AI) and Photoshop (PSD) files.

Are there any file types that you can't accept?

Unfortunately, we can't accept PNG, Pages (mac), Publisher, SVG, WEB, .HTML, or GIF files.

What colour should my artwork be set up in?

All artwork must be supplied in CMYK. If your artwork is set up in a different format, such as RGB, then this will automatically convert out at the proofing stage which can vary the colour of your artwork.

How big should my files be?

The maximum size we would be able to accept is 200mb in total.

What resolution do I need to set my artwork up at?

For small format jobs, such as flyers and business cards we would advise the resolution to be 300dpi minimum. Large format jobs such as posters and roller banners should be 150dpi minimum and for PVC banners we would advise 75 - 150 dpi.

Will I receive a proof?

If you are providing artwork for your order, it is your responsibility to check that the files are supplied 'print ready' and all the details are correct.
As soon as your order is placed and the artwork is uploaded, your job is sent to print, which cannot be stopped.
So please check carefully before placing your order, as we accept no responsibility for any errors on your part.

I have purchased an artwork / design service. Will I receive a proof?

If you have purchased an artwork / design service from us, we will provide proofs of your design for you to check and approve before proceeding to print.
It is your responsibility to check the details in your proof are correct (EG, Dates, Names, Spelling, Etc), as we accept no responsibility for errors found after the proofing stage and your design has been approved to print.
As soon as your order is approved, your job is sent to print, which cannot be stopped.